Customer Resources

HOW TO RESOURCES

HOW TO GET SUPPORT

If you need support, you can contact our expert engineers directly and include details about your support question, include any troubleshooting you have already tried, or attach images to help our engineers explain more about your issue.

HOW TO GET DOCUMENTATION

Documentation is available on the Copper Mountain Technologies website. To help you learn about your analyzer, the Operating Manual(s) and Programming Manual are installed in the /docs/ subfolder in Windows, in addition to multiple programming examples and guides, and a LabVIEW driver, in an examples subfolder.

VECTOR NETWORK ANALYZER DIAGNOSTIC TEST

To help facilitate diagnosis of a suspected instrument malfunction, please find and download the Vector Network Analyzer Diagnostic Test (VNADT) program. VNADT is a program designed to guide the user through basic diagnostic tests. This application generates a diagnostic report that allows CMT’s support team to quickly assess any Analyzer malfunctions.

HOW TO GET SERVICE

If your instrument requires repair, we will be happy to accommodate at either our Indianapolis office or an authorized service center near you. For information on requesting repair services you can view the process guide here.

HOW TO GET ANNUAL VERIFICATION

We offer a full range of calibration services and repairs. Our Indianapolis calibration laboratory is accredited in accordance with the recognized international standard ISO/IEC 17025 (2017) and meets the requirements of ANSI/NCSL Z540-1994-1. For information on requesting calibration services you can view the process guide here. Alternatively, our network analyzers and calibration kits can be calibrated by any ISO17025-accredited and Z540-1 compliant calibration lab worldwide, using our VNA Performance Test (VNAPT) software application .